What are the top three things you like most about YOUR peek?

Replies to This Discussion

Permalink Reply by Pam on January 16, 2009 at 12:47pm

#1 has to be the "push" functionality. I no longer have to keep hitting F5 to refresh my email display on a big heavy (compared to Peek) laptop!

#2 - the ability to monitor multiple email accounts simultaneously

#3 - the backlighting! No need to turn on the lights to Peek!

▶ Reply to This

Permalink Reply by bolsontanker on January 18, 2009 at 1:40am

I love that the philosophy behind peek is to continually improve the platform. That is a fantastic philosophy to run a company under.

▶ Reply to This

Permalink Reply by RicL on January 23, 2009 at 4:02pm

Although I like the peek and that I can carry my e-mail anywhere I think I like Peek as a company more. The fact that every employee (up to and including the CEO) communicates so willingly and quickly with end-users says alot. It's way too common these days to contact a company and get a response days later from some assistant to the CEO's personal assistant's assistant.

▶ Reply to This

Permalink Reply by Pam on January 23, 2009 at 9:50pm

I agree with you on the customer service, and wonder if it's a function of organizational size that perforce disappears gradually as one's company grows. It would be really cool if Amol could continue to grace the discussion boards now and again, and actually reply to our replies to his broadcast emails... but I wonder if at some point the time needed to deal with being a CEO of a rapidly growing private company in a dasterdly evil economy takes him away. Just musing...

I LOVE the discussion board. Am finding it addictive, frankly!

▶ Reply to This

Permalink Reply by Opie on January 27, 2009 at 2:01pm

I agree with Ric, too. It's almost more important that the company communicate well, rather than have an amazing product right out of the gate. With that very open communication comes significant improvements. As a customer, this means I can rest assured that the Peek product is exactly the product I need and want because I know I helped shape the features that mattered to me.
Another company that falls into this category is Slacker Radio. They are now on their second generation device, which has fixed nearly every complaint that was made about the first generation device. As I do with Peek, I feel priveleged to be a customer, because I can honestly say that I posted on their forums, with a bug report, a feature request or some other piece of feedback that has been accepted and has made a difference to the satisfaction of other customers.
For the longest time, "early adopter" meant little more than the fact that you paid way more than most people for a device or service just to play with it first. However, with the growing adoption of Agile Development Methodologies and several other corporate buzz words, customers are again forming a two way relationship with the product developers and service providers that they purchase from. Hopefully more companies will realize that greeting your customers with "Angie the Automated NeuralNet Greeter and Information Engine" when they call you does not make them feel as though you are willing to listen to their issues, let alone attempt to resolve them.
I am pleased to be a part of the Crash Test Pilot program, and am willing to help you grow and shape your business, because it means it will be better service not just for me, but for all of those to whom I have evangelized the service. Thank you, Peek, for allowing us the involvement that you do.

RicL said:

Although I like the peek and that I can carry my e-mail anywhere I think I like Peek as a company more. The fact that every employee (up to and including the CEO) communicates so willingly and quickly with end-users says alot. It's way too common these days to contact a company and get a response days later from some assistant to the CEO's personal assistant's assistant.

▶ Reply to This

▶ Reply to This